Starbucks will close all its company-owned coffee shops in the U.S.\u00a0and its corporate offices during the afternoon of May 29 \u00a0to conduct\u00a0racial-bias training for\u00a0employees\u00a0following the arrest of\u00a0two African-American men at one of its locations in Philadelphia last week.\r\nThe anti-discrimination training at the\u00a0more than 8,000 company-owned\u00a0shops is "designed to address implicit bias, promote conscious inclusion, prevent discrimination and ensure everyone inside a Starbucks store feels safe and welcome," according to the company announcement\u00a0Tuesday.\r\nNearly 175,000 employees in the U.S. will receive the training.\u00a0\r\nThe Seattle-based chain has come under fire after staff at the\u00a0Philadelphia location\u00a0called the police on the two men when they didn't buy anything and asked to use the restrooms.\r\nThe two men were told restrooms were for paying customers only. They\u00a0explained they were waiting for a friend, who arrived later. Police arrested them, though Starbucks didn't press charges.\r\nThe CEO has apologized for\u00a0Thursday's incident, and on Monday\u00a0the coffee giant confirmed\u00a0the Philadelphia employee who called the police\u00a0no longer is with Starbucks.\r\n\u00a0\r\n"While this is not limited to Starbucks, we\u2019re committed to being a part of the solution," CEO Kevin Johnson\u00a0said. "Closing our stores for\u00a0racial bias training\u00a0is just one step in a journey that requires dedication from every level of our company and partnerships in our local communities."\r\nThe curriculum will be developed with help from national and local experts, including\u00a0former U.S. attorney general Eric Holder;\u00a0Sherrilyn\u00a0Ifill, president and director-counsel of the NAACP Legal Defense and Education Fund;\u00a0Bryan Stevenson, founder and executive director of the Equal Justice Initiative; Heather McGhee, president of the public-policy organization\u00a0Demos; and Jonathan Greenblatt, CEO of the Anti-Defamation League.\r\n\r\nAccording to Starbucks, that group of experts\u00a0will also help review "the effectiveness of the measures" the company undertakes.\r\n\u00a0\r\n"Earlier this week, Starbucks began a review of its training and practices to make important reforms where necessary to ensure our stores\u00a0always represent our mission and values\u00a0by providing\u00a0a safe and inclusive environment for\u00a0our customers and partners," the company said.\r\nAccording to Starbucks, the racial-bias training materials will be made available to other companies to use.\r\nThe coffee chain did not explain how customers can find out\u00a0if their local Starbucks is company-owned.\u00a0\r\nStarbucks also didn't respond\u00a0to requests for details about the racial-bias training,\u00a0like whether it would be taught by on-site instructors or via video hook-ups, what the\u00a0components of the instruction\u00a0will be, whether it'll\u00a0be available in languages other than English\u00a0and why it's being offered only in the U.S..\r\nCrisis-management experts said this Starbucks action is spot-on.\r\n"They've been in a free-fall with a dangerous, devastating body blow to a brand that is used to taking bows," said Eric Schiffer, chairman of Reputation Management Consultants in Los Angeles. "When you're rebuilding credibility,\u00a0actions speak.\u00a0People are already skeptical. They discount a lot of words."\r\nStarbucks stands to lose at least $15 million in sales from the afternoon closures, estimates\u00a0Richard Levick, CEO of Washington, D.C.-based strategic communications firm Levick.\r\n"Kevin Johnson\u00a0moves into the pantheon with Jim Burke of\u00a0Johnson & Johnson," he said, referring to the drug company CEO who was universally lauded for his handling of the Tylenol cyanide poisonings in 1982.\r\nBut some people wonder how much of a change the racial-bias training will make\u00a0and how much of the announcement was to generate good\u00a0PR.\r\n"I'm quite sure it\u2019ll happen again even with the training, because it\u2019s the way people are perceived, but it can\u2019t hurt," said Calvin Alexander Ramsey, a playwright and author who has dealt with racial bias in his work.\u00a0"I\u2019m quite sure some folks will get promoted because\u00a0of this."\r\nHe said as an African-American man, he plans to buy his coffee from somewhere other than Starbucks temporarily "out of solidarity" with the two men who were arrested.\r\n"It got to a point\u00a0where (Starbucks)\u00a0had to do something," he continued. "It probably was overdue, but sometimes what we consider racism is just bad customer service."\r\nBut, he\u00a0said,\u00a0"anytime you call the police to confront black men, it could be a life-or-death situation. That's what people are reacting to."